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Implementation of an efficient IT Service Management system brings many benefits to the organization. It includes optimized use of technology, cost saving, better customer experience, increased employee satisfaction etc. Implementation of ITSM includes reengineering the processes, deploying a tailored ITSM tool, conducting customized trainings etc. ITIL is the leading framework for ITSM.
ITIL gives guidelines based on best practices in the industry. ISO 20000-1:2018 is the latest ISO standard for IT service Management. It defines the requirements to meet the certification for compliance. Frameworks/standards like COBIT- IT Governance framework, CMMI -SVC Maturity levels etc. also helps to tailor a service management system suitable to your organization.
Many vendors are providing ITSM applications. Service-now, Manage Engine, BMC Remedy etc. are some of the leading vendors. We conduct trainings on various frameworks, standards and tools related to ITSM. Our free webinars are to deliver informative sessions on ITSM and our services.